| APPAREL & ACCESSORIES |
Returns can be made within 15 days from the date of delivery for all online orders, provided the tags are intact and the product is unused. Please note, exchanges can only be done for size issues. |
Done |
| DAMAGED PRODUCT |
Intimate within 24 hours of delivery about the return or exchange of the product if the product is damaged. ‘Damage’ does not include any issue with the product pertaining to the style/design of the product purchased. |
Done |
| ALTERED PRODUCTS |
No exchanges or refunds will be made against garments that have been altered by the customer. |
Clear |
| CANCELLATION |
Orders can be cancelled only before shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order thrice, post which the merchandise is sent back to our warehouse. We can initiate an exchange/store credit or a refund for prepaid orders, which may normally take up to 15 working days. However, the refund/store credit will be paid after deducting the shipping charge of INR 150 paid by the customer at the time of placing the order. |
Done |
| SHIPPING COSTS FOR SIZE EXCHANGES |
The Company will cover the shipping costs for the first size exchange request. For any subsequent size exchange requests, the customer will be responsible for the reverse pickup and delivery costs, which amount to INR 200. Please note that “multiple exchanges” refer to multiple size exchange requests, even if the products were purchased in a single order. |
Done |
| FACE MASKS |
For hygiene reasons, face masks are non-returnable. |
Clear |
